Privacy Policy

Last Updated: March 2026  |  Effective Date: March 2026

1. Who We Are

2nd Chance Solutions ("we," "us," or "our") is a real estate solutions company that helps homeowners facing financial hardship or foreclosure explore their options. Our website is located at 2ndchance.solutions.

We take your privacy seriously. This Privacy Policy explains what information we collect when you visit our website or submit a form, how we use that information, and what choices you have.

2. Information We Collect

Information you give us directly when you fill out our contact or intake form:

• Name (first and last)
• Phone number and/or email address
• Property address, city, state, and ZIP code
• Property type, condition, and approximate mortgage balance
• Description of your situation, timeline, and service interest
• Preferred contact method and best time to reach you
• Any additional notes you choose to share

Information collected automatically when you visit our site:

• Browser type and version
• Pages visited and time spent
• Referring URL (how you found our site)
• Approximate geographic location (city/region level, via IP address)

We do not collect payment information. We do not use invasive tracking technologies.

3. How We Use Your Information

We use the information you provide to:

• Contact you to discuss your property and situation
• Research your property and local market to identify the best options for you
• Determine which of our 12+ solutions may be most appropriate
• Follow up on your inquiry at your preferred time and via your preferred method
• Improve our website and services based on aggregate, anonymized usage patterns

We will never use your information to pressure or harass you. You may opt out of further contact at any time by replying "STOP" to any text, unsubscribing from any email, or calling us directly.

4. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties.

We may share your information only in the following limited circumstances:

• Service providers: Trusted tools we use to manage leads and communications (e.g., our CRM platform, GoHighLevel). These providers are bound by confidentiality obligations and may not use your data for any other purpose. We do not share your information with government agencies or represent to any third party that your use of our services is government-approved.
• Legal requirements: If required by law, court order, or government request, we may disclose information as legally obligated.
• Business transfers: If 2nd Chance Solutions is acquired or merged with another entity, your information may be transferred as part of that transaction, subject to the same privacy protections.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy or as required by law. If you would like your information deleted from our records, please contact us and we will remove it within a reasonable timeframe.

6. Your Rights & Choices

Depending on your location, you may have rights including:

• Access: Request a copy of the personal information we hold about you
• Correction: Request that we correct inaccurate information
• Deletion: Request that we delete your personal information
• Opt-out: Opt out of marketing communications at any time

To exercise any of these rights, contact us at [email protected].

7. Cookies & Analytics

Our website may use minimal cookies for functionality and basic analytics (such as page visit counts). We do not use advertising cookies or build behavioral advertising profiles.

You can disable cookies in your browser settings at any time. Doing so will not affect your ability to use our site.

8. Security

We implement reasonable administrative, technical, and physical measures to protect your information from unauthorized access, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

9. Children's Privacy

Our website is not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe a minor has submitted information to us, please contact us and we will promptly delete it.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will post the revised version on this page with an updated "Last Updated" date. Continued use of our website after any changes constitutes your acceptance of the updated policy.

11. Contact Us

If you have questions, concerns, or requests related to this Privacy Policy, please reach out:

• Email: [email protected]
• Website: 2ndchance.solutions/get-help